Askable

by Gentic AI

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Multi-Agent Workflows

Coordinate RX, CS, and LQ agents as one voice AI system

Askable by Gentic AI lets specialist agents collaborate across reception, customer support, and lead qualification with shared memory and governed handoffs.

Reception Agent (RX)

Handles inbound calls, identifies intent quickly, and routes the conversation to the right specialist path.

Customer Support Agent (CS)

Resolves policy, order, and service questions using grounded knowledge and escalates only edge cases.

Lead Qualification Agent (LQ)

Collects buying signals, scores intent, and pushes qualified opportunities to CRM and sales queues.

How the collaboration works

- Shared context layer keeps customer identity and conversation state consistent.

- Policy guardrails define transfer thresholds, escalation rules, and compliance controls.

- Unified analytics tracks latency, resolution, conversion, and handoff quality across agents.

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